Terms & Conditions

Please read our terms & conditions carefully before placing your order online. By using this website and placing an order you agree to be bound by these terms.

If you have any questions, please email the team at enquiries@bonzabikebox.com.

Delivery

Delivery methods may vary depending on shipping destinations. All items will need to be signed for and will only be delivered Monday to Friday. Shipping charges will vary depending on the shipping method selected at the checkout. A £20.00 charge (which includes insurance) will be required to re-deliver any items in situations where the order was not delivered due to the fault of the customer. These situations are defined as:

1 – The item was not signed for because the customer was not present at the requested delivery address.
2 – The item could not be delivered because the address provided by the customer was incorrect or incomplete.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is still added and it is down to the individual to reclaim this back.

Guarantee & Returns

In the unlikely event you feel that you have been delivered a damaged product and/ or wish to return it, please email us at enquiries@bonzabikebox.com.

Charges & Payments

We accept payment by credit or debit card. Payment is taken by secure Cardstream. All credit and debit cardholders are subject to validation and authorisation by your card issuer. If the issuer of your card declines payment, you will be notified at the point of purchase.

Insurance

Bonza Bike Box does not insure your bike or any other items inside the bike box during a hire period. Please check with your travel insurance provider to ensure your bike and other possessions are adequately covered during your trip. We do not accept any liability of damage caused to your bike or equipment whilst in our bike boxes. (The bike boxes have a max net weight of 32kg)

Refunds

You are entitled to a refund for bike boxes that have been unopened & returned within 14-days of the purchase order. Refunds are not an option for valid warranty claims.

Privacy

We do not store credit card details nor do we share customer details with any third parties.